Community Manager, YouTube (English, Russian)

компанией «Google»

Opening date for applications: 17th January 2019

Closing date for applications: 16th February 2019

Competitive salary applies. 

About the job

The Creative Partnerships team is a group of engineers, producers, creatives and marketing leads working within Google Marketing. We operate at the intersection of marketing, Google’s products, and our creative and brand partners. Our goal is to shape the ways technology is used by the world’s best known brands and to accelerate change across the industry.

As a Community Manager, you'll lead, manage and grow online help communities for YouTube’s audience of creators and viewers. You will experiment with innovative solutions to scale operations, work with global stakeholders, and drive improvements for the YouTube product.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Minimum qualifications:

  • Experience working in social media, marketing, community management, or related focus areas.
  • Experience in project management.
  • Ability to speak and write in English and Russian fluently and idiomatically.

Preferred qualifications:

  • Experience in navigating complex and sensitive situations involving public communications.
  • Technical experience (e.g. understanding of product development processes).
  • Experience in managing online communities (e.g. blogger or YouTube creator engaging with fans/audience).
  • Knowledge of YouTube products across platforms and experience running or building support programs on social media.
  • Interest in video, YouTube, online communities and social media.
  • Effective verbal and written communication skills.

Responsibilities:

  • Manage a support community. Implement strategies to ensure that users receive a timely response.
  • Foster and build on relationships with community power users and influencers.
  • Develop insights from the community to drive issue resolution and user engagement.
  • Drive the strategy and execution of community management initiatives across multiple platforms.
  • Define and manage strategy to best offer community and social support in your market and address local needs.

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